How We Restore Your Electric Service
Cooperative Response Center, Inc.
After-hours or during widespread,
severe outages, the Cooperative Response Center (CRC) handles incoming
calls for Yazoo Valley EPA. CRC is capable of handling hundreds of calls
per minute. The CRC outage reporting system enables us to respond to
outages quickly and efficiently. The CRC software enables us to see at a
glance where our outages are located and the number of members
affected. This enables our dispatcher to send the right people and
equipment to restore the outage.
It is extremely
important that Yazoo Valley EPA has your correct telephone number on
file in our database. The technology used by CRC identifies the member
by telephone caller ID. Before you even give your name and account
number, CRC will have your account information on their computer screen.
Steps To Restore Your Electric Service:
- We focus on the biggest repairs first to restore the most members -
this means generating facilities, high-voltage transmission towers, and
lines that feed distribution substations.
Step 2 - Substations are next. A repair here can bring power to a large number of homes and businesses.
Step 3 - Distribution
three-phase lines are then checked. They carry reduced voltage
electricity to towns, communities and subdivisions.
Step 4 - Next, we
check the single-phase lines which carry electricity to utility poles or
underground transformers outside homes and other buildings. Critical
services such as hospitals, fire and police take priority here followed
by restoration to the greatest number of consumers.
Step 5 - Finally, the
service line between your home and transformer on a nearby pole may be
damaged. This may keep you in the dark while your neighbors have power.
Call us if you have an outage here.